FAQs
Contact Us
Ways you can contact us
Email - [email protected]
Telephone - 01772 590972
Address - B Couture London, Brockholes Pavilion Claughton Industrial Estate, Brockholes Way, Claughton-On-Brock, Preston, PR3 0PZ
Please note our customer service team are available Monday - Friday (9am - 4pm) We aim to reply to all enquiries within 1 working day.
Delivery Options
Delivery options we offer
Service | Delivery Time | Price |
FedEx Next Day Tracked Delivery Not available for Northern Ireland or Scottish Highlands | 1 working day Order before 2.30pm Monday to Thursday (excluding bank holidays) for same day dispatch. Does not deliver on bank holiday, Saturday or Sunday | £6.99. |
| DPD Next Day Delivery | 1 working day Order before 2.30pm Monday to Thursday (excluding bank holidays) for same day dispatch. Does not deliver on bank holiday, Saturday or Sunday | £6.99 |
| DPD Ship To Shop Next Day Delivery (Delivery to nominated collection point.) | 1 working day Order before 2.30pm Monday to Thursday (excluding bank holidays) for same day dispatch. Does not deliver on bank holiday, Saturday or Sunday | £4.99 |
Yodel UK Express Tracked Delivery | 1 - 2 working days Order before 3.30pm Monday to Friday (excluding bank holidays) for same day dispatch. Does not deliver on bank holiday or Sunday | £5.99 |
Yodel UK Standard Tracked Delivery | 3 - 5 working days Order before 3.30pm Monday to Friday (excluding bank holidays) for same day dispatch. Does not deliver on bank holiday or Sunday | £4.45 or Free when you spend £70 |
Europe Standard Tracked Delivery | 5 - 6 working days | Free when you spend €150, or €9.99 |
Returns & Exchanges
How to make an exchange / refund
We want you to be happy with your purchase! If you need to return or exchange an item, please follow the steps below.
Returns & Exchanges
- Any unwanted items can be returned for a refund or exchange within 28 days from the date you received your parcel.
- Items must be unworn, unwashed, and in their original condition, with all labels attached.
How to Return Your Item
- Repack Your Items – Use the original packaging if possible. If you no longer have it, place the items in a waterproof and sealable bag.
- Complete the Return Form – Use the order invoice included in your delivery. On the back, fill in the section for exchanges and refunds. Place this form inside the package.
- Seal and Send – Ensure your return is securely sealed before sending it back to us.
Refunds & Processing Time
- Once we receive your return, we will process your refund or exchange as requested.
- Please allow 7 working days (excluding weekends) for your refund or exchange to be processed.
Returns labels
We only offer free returns labels for exchanges. Refund requests using this service will be charged £3.70 and this will be deducted from the refund due to you.
- Please use the following link to create a return with our returns portal. This is at a set price of £3.70 with a maximum weight of 20KG.
https://our-returns.dpd.co.uk/B_COUTURE
If you are returning items from Northern Ireland, We recommend to you use The Royal Mail 2nd Class Tracked.
How long does a return / exchange take?
We aim to process your return within 7 days of receiving them. We'll make sure to keep you informed it's all sorted and your refund is on the way. Just so you know - give it about 7 working days for the funds to pop up in your account
If you haven’t received an order invoice; how to I make a return
We are sorry to hear this, could you please provide us with the following detail on a blank piece of paper
- Full Name
- Address
- Order number (if you have this)
- The name of the items being returned ands if it is for an exchange or refund
Order & Amendments
Canceling or editing an order?
As soon as you place your order, we aim to have all orders out as soon as possible. In some instances we may be able to change/ or edit an order please contact us on our customer support email for further help and assistance on this on our contact page.